Alabama Supercomputer Authority Policy

Policy: ASAP03 - R5
Title: ASA Hours of Operation
Date: 01/01/94:Revised 3/8/05
Distribution: All ASA Clients

A. OVERVIEW

This policy defines the scheduled hours of operation of the George C. Wallace Supercomputer Center (GCWSC), the Alabama Research and Education Network Operations Center, the ASA Network Office, and the ASA Business Office.

B. THE ASA BUSINESS OFFICE

Alabama Supercomputer Authority
Center for Commerce
401 Adams Avenue
Suite 764
Montgomery, Alabama 36130

(334) 242-0100
(334) 242-0637 (fax)

The ASA office is opened Monday - Friday, 0800-1700 (closed on all State holidays).

C. THE AREN NETWORK OPERATIONS CENTER

AREN Network Operation Center
George C. Wallace Supercomputer Center
686 Discovery Drive
Huntsville, Alabama 35806
(256) 971-7448
1-800-276-0670
helpdesk@asc.edu

The Network Operations Center (NOC) for the Alabama Research and Education Network is manned, 24 hours per day, 7 days per week, 365 days per year.

Planned network outages will be posted on the ASA web site www.asc.edu at least four (4) days in advance.

Network outages required by unexpected hardware or software problems will be posted as soon as possible to give users as much advance notice as possible.

The George C. Wallace Supercomputer Center is open to users (and visitors by appointment) Monday through Friday, 0800 to 1700. Off-hour access to users is available, by prior arrangement.

These schedules relate to the functioning of all equipment and services that provide network connectivity to ASA clients.

D. THE ASA NETWORK OFFICE GEORGE C. WALLACE SUPERCOMPUTER CENTER

686 Discovery Drive
Huntsville, Alabama 35806
(256) 971-7404
(256) 971-7473 (fax)
asainfo@asc.edu

The ASA Network office is opened Monday - Friday, 0800-1700 (closed on all State holidays).

[Back to Policy Menu]